Terms of Service

Effective Date: January 12, 2026.

These Terms of Service (“Terms”) govern the branding and marketing services provided by DIMABUE Branding Agency (“DIMABUE,” “we,” “us,” or “our”). By engaging our services, approving a proposal, or making payment, you (“Client”) agree to be bound by these Terms.

1. Services

DIMABUE provides professional branding and marketing services, including but not limited to brand strategy, brand identity design, marketing strategy, content creation, digital marketing, and consulting (“Services”).

The scope, deliverables, timelines, and fees will be defined in a written proposal, statement of work, contract, or invoice approved by the Client.

Any services outside the agreed scope will require a separate agreement and additional fees.

2. Client Responsibilities

The Client agrees to:

  • Provide accurate, complete, and timely information, materials, and approvals

  • Ensure all supplied content and assets are owned or properly licensed

  • Respond to feedback and approval requests within agreed timelines

DIMABUE is not responsible for delays, reduced effectiveness, or missed deadlines caused by the Client’s failure to meet these responsibilities.

3. Payment Terms

3.1 Fees

All fees are outlined in the approved proposal or invoice and are stated in Tanzanian Shillings (TZS) unless otherwise specified.

3.2 Deposits & Retainers

  • A non-refundable deposit (typically 30–50%) is required before work begins unless stated otherwise

  • For ongoing or retainer services, payment is due in advance of each billing period

3.3 Payment Due Dates

  • Invoices are payable within 7–14 days from the invoice date unless otherwise specified

  • Failure to make payment by the due date may result in paused work or delayed delivery

3.4 Late Payments

DIMABUE reserves the right to:

  • Suspend services until payment is received

  • Charge late fees where applicable

  • Terminate the agreement for continued non-payment

All payments made are non-refundable unless explicitly agreed in writing.

4. Revisions and Approvals

Unless otherwise stated in the proposal:

  • Services include a limited number of revisions

  • Additional revisions or scope changes will incur additional charges

  • Client approval of deliverables constitutes acceptance of that phase of work

5. Intellectual Property Rights

5.1 Ownership

  • DIMABUE retains ownership of all concepts, strategies, drafts, and unused materials

  • Final deliverables become the Client’s property only after full payment has been received

5.2 Portfolio & Promotional Use

DIMABUE may display completed work in its portfolio, website, social media, or marketing materials unless the Client requests otherwise in writing.

6. Marketing Performance Disclaimer

DIMABUE does not guarantee specific outcomes such as sales, engagement, brand growth, or revenue. Marketing results depend on various external factors beyond DIMABUE’s control.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement, except where disclosure is required by law.

8. Limitation of Liability

DIMABUE shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, revenue, data, or business opportunities

DIMABUE’s total liability shall not exceed the total fees paid by the Client for the Services giving rise to the claim.

9. Termination

DIMABUE may terminate services immediately in cases of:

  • Non-payment

  • Breach of these Terms

  • Unlawful, unethical, or abusive conduct

Upon termination, the Client remains responsible for all fees incurred up to the termination date.

10. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the United Republic of Tanzania.

11. Amendments

DIMABUE reserves the right to update these Terms at any time. Continued use of Services constitutes acceptance of the revised Terms.

12. Contact Information

DIMABUE Branding Agency
Email: info@dimabue.com

CANCELLATION POLICY

DIMABUE Branding Agency

1. Client-Initiated Cancellations

Clients may cancel services by providing written notice to DIMABUE.

  • All work completed up to the cancellation date is billable and non-refundable

  • Deposits and retainers are non-refundable

  • Any outstanding balance becomes immediately due upon cancellation

2. Project-Based Services

For branding and marketing projects:

  • Cancellations after work has commenced do not qualify for refunds

  • Partial deliverables may be provided at DIMABUE’s discretion based on project progress

3. Ongoing or Retainer Services

  • Cancellations must be submitted before the next billing cycle

  • No refunds are issued for unused time or partial months

4. DIMABUE-Initiated Cancellations

DIMABUE may cancel services due to:

  • Non-payment

  • Breach of agreement

  • Uncooperative, abusive, or unethical behaviour

In such cases, no refunds will be issued.

5. Force Majeure

DIMABUE shall not be liable for delays or cancellations caused by circumstances beyond reasonable control, including natural disasters, illness, technical failures, or government restrictions.