Return and refund policy

Refund and Returns Policy

Effective Date: January 10, 2026

This Refund and Returns Policy applies to services purchased from DIMABUE Branding Agency through our website https://dimabue.com. By purchasing our branding and marketing services, you agree to the terms outlined below.

1. Nature of Services

DIMABUE Branding Agency provides digital and professional services, including but not limited to:

  • Branding and brand identity services

  • Graphic design and creative services

  • Digital marketing and strategy services

  • Consulting and related branding solutions

Because our services are customized and delivered digitally, returns are handled differently from physical products.

2. Refund Eligibility

Refunds may be considered under the following conditions:

  • The service has not yet started

  • Payment was made in error or duplicated

  • DIMABUE is unable to deliver the agreed service due to internal reasons

Once work has started or a service has been delivered (fully or partially), refunds are not guaranteed.

3. Non-Refundable Services

The following are non-refundable:

  • Services already started or completed

  • Customized or personalized branding work

  • Consultation fees once the session has taken place

4. Revisions and Corrections

Instead of refunds, DIMABUE Branding Agency offers:

  • Reasonable revisions based on the agreed project scope

  • Corrections for errors caused by our team at no additional cost

Requests outside the original scope may require additional charges.

5. Cancellation Policy

  • Cancellations must be requested before work begins

  • Approved cancellations may be eligible for a partial or full refund, depending on project status

  • Administrative or transaction fees may be deducted where applicable

6. Refund Processing

  • Approved refunds will be processed within 7–14 business days

  • Refunds will be issued using the original payment method

  • Processing times may vary depending on your payment provider

7. Client Responsibilities

To avoid disputes or delays:

  • Ensure all project requirements are provided clearly and on time

  • Review and approve deliverables promptly

  • Communicate any concerns early in the project timeline

8. Policy Updates

DIMABUE Branding Agency reserves the right to modify this Refund and Returns Policy at any time. 

9. Contact Information

For refund or cancellation inquiries, please contact us:

DIMABUE Branding Agency
🌐 Website: https://dimabue.com
📧 Email: info@dimabue.com